Orders are typically processed within 1–2 working days. Delivery times vary depending on location, but most parcels arrive within 3–7 working days.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Yes! As soon as your parcel is on its way, you'll receive a tracking link via email to follow its journey.

If your order hasn’t arrived within the expected timeframe, please contact us at hello@lav-kids.com -  we’ll look into it straight away and send a replacement if necessary.

We accept returns within 30 days of purchase if you're not completely happy. Products must be unused and in their original packaging.

Simply get in touch at hello@lav-kids.com, and we'll guide you through the process step by step.

Yes, once we've received your return, we’ll issue a refund to your original payment method within 5–7 working days.

For hygiene reasons, we’re unable to accept returns of opened or used products unless there's a fault.

Please send us a photo of the damaged product within 7 days of receiving it, and we’ll send out a replacement as soon as possible.

Yes! Our gentle formulas are dermatologically tested and specially designed for children's delicate skin.

Absolutely. We’re proud to be 100% cruelty-free, and most of our products are vegan - just check the individual product pages for details.

Most items should be used within 6–12 months of opening. Look out for the open jar symbol on the packaging for guidance.

Although our products are made for sensitive skin, patch testing ensures your child doesn’t react to any specific ingredient.

Apply a small amount to your child’s inner arm or behind the ear. Wait 24 hours and watch for any redness, itching or irritation.

Rinse the area gently with water and stop using the product. If irritation persists, we recommend speaking with your GP or a dermatologist.

Yes - it’s a simple, quick step that helps ensure the product is a good fit for your child's unique skin.

Yes, we recommend patch testing each time you try a new product, even if you've used other Lav Kids items before.